Privacy Policy
This Privacy Policy explains how Bloop ("Bloop", "we", "our", or "us") collects, uses, stores, discloses, and protects information when you use our websites, mobile applications, and related services (collectively, the "Services").
1. Scope
This Policy applies to information processed through Bloop Services. It does not apply to third-party websites, products, or services that may be linked from our Services.
2. Information We Collect
- Account data: name, email address, sign-in identifiers, profile settings.
- User content: habit entries, reminders, preferences, and support messages.
- Device and log data: IP address, app version, device model, OS, language, timestamps.
- Usage analytics: feature usage, interaction events, crash diagnostics, performance data.
- Transaction data: subscription status and non-sensitive billing metadata from providers.
3. How We Use Information
- Provide, maintain, and improve the Services.
- Personalize your product experience and reminders.
- Respond to support requests and service communications.
- Detect, prevent, and investigate abuse, fraud, and security incidents.
- Comply with legal obligations and enforce our Terms.
4. Legal Bases for Processing (where applicable)
- Performance of a contract when we provide requested Services.
- Legitimate interests in product safety, quality, and abuse prevention.
- Consent where required by law (for example, optional marketing communications).
- Compliance with legal obligations.
5. How We Share Information
We do not sell personal information. We may share information with:
- Service providers (hosting, analytics, customer support, infrastructure).
- Payment and subscription processors for transaction operations.
- Authorities or law enforcement when required by law or to address safety risks.
- Corporate transaction participants in merger, acquisition, or restructuring contexts.
6. Data Retention
We retain personal information only for as long as necessary to provide Services, satisfy legal and operational requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type.
7. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
8. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.
9. Your Privacy Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your data.
- Correct inaccurate or incomplete data.
- Delete data, subject to lawful exceptions.
- Object to or restrict certain processing.
- Data portability for eligible information.
- Withdraw consent where processing is consent-based.
To make a request, contact contact@alethexgroup.com.
10. Children and Safety
We are committed to child safety. Any CSAE-related material or behavior is strictly prohibited. See our CSAE Standards for externally published commitments.
11. Third-Party Services
Some functionality may rely on third-party providers. Their data handling practices are governed by their own privacy notices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the effective date and, where required, providing additional notice.
13. Contact
Privacy inquiries: contact@alethexgroup.com
General support: contact@alethexgroup.com