Help Center

Use the right channel so we can resolve your issue as quickly as possible.

Support Channels

• Account and billing: contact@alethexgroup.com
• Privacy requests: contact@alethexgroup.com
• Safety reports: contact@alethexgroup.com

Typical Response Times

• General support: 1–2 business days
• Privacy requests: up to 7 business days
• Safety incidents: prioritized triage within 24 hours